Retningslinjer for avbestilling og refusjon

1. About these guidelines

This cancellation and refund policy explains the terms and process for requesting a cancellation or refund related to booking a tour or travel package with Fjordly.

The developer brief requires this site to provide clear terms and procedures for canceling or refunding a tour booking .

2. Before ordering

Customers should review the cancellation information applicable to their selected experience before completing their booking.

A link to these cancellation and refund policies should be prominently displayed near the “Book Now” button on individual tour pages.

3. Cancellation terms

The provided developer brief does not specify exact cancellation deadlines, refund percentages, cancellation fees, no-show policies, weather-related cancellation policies, or processing times .

These commercial terms should therefore be confirmed by Fjordly before the website is published.

Each trip should clearly describe any specific terms that apply to that particular booking.

4. How to request a cancellation

To request cancellation of an order, customers can contact Fjordly via:

Email:
[email protected]

Customers should provide sufficient information to identify the order, such as information from the order confirmation.

Fjordly can then consider the request according to the cancellation terms that apply to the trip in question.

5. Refund requests

If a booking qualifies for a refund according to the terms of the relevant trip, Fjordly will process the request in accordance with the confirmed refund policy for the booking.

Since the brief does not specify the payment provider, refund method, processing time, or exact refund eligibility rules, this information must be added before the website is launched.

6. Changes or cancellations from Fjordly

The developer brief does not specify what happens if a trip is changed or canceled by Fjordly or a tour provider.

Before launching, the business should establish clear terms that cover situations such as:

Trip cancellation
Changes in schedule or departure time
Weather or safety-related conditions
Minimum number of participants required
Alternative dates or experiences
Any available refund options

7. Non-attendance and late arrival

The developer brief does not define any rules for no-shows or late arrivals.

If such terms apply to Fjordlys tours, they should be clearly stated in the booking terms and information about the individual tour before the customer completes the booking.

8. Confirmation of cancellation

When a cancellation request is approved, the customer should receive an appropriate confirmation with information about the status of the order and any refund.

9. Contact Fjordly

For questions about cancellation or refund: