Vilkår og betingelser

1. Introduction

These terms and conditions govern the use of the Fjordlys website and the booking of tours and travel packages offered through the platform.

By using the website or submitting a booking, you agree to the terms and conditions that apply to the use of the website and the selected travel service.

2. About Fjordly

Fjordly is a Norwegian adventure travel platform that connects visitors and locals with outdoor and cultural experiences across Norway.

The platform features travel content as well as guided tours and travel packages, including fjord adventures, coastal walks, cultural experiences, nature and wildlife tours, weekend packages and personalized itineraries in Norway.

3. Use of the website

Visitors shall use Fjordlys’ website in a legal and responsible manner and must not intentionally interfere with the website’s operation, security, ordering functions or other visitors’ use of the service.

The information presented on the website should be read carefully before placing an order.

4. Information about tours and travel packages

The individual tour pages may contain information such as:

• Name of the trip
• Pictures
• Price
• Availability
• Description of the trip
• Itinerary or included activities
• Meeting point
• Duration
• Cancellation information
• Customer reviews where available
• Related tours

The developer brief requires that these elements be presented clearly on the individual tour pages.

5. Prices

The prices for the tours were not finalized at the time the developer brief was written . The website should therefore support prices that may be added or updated later.

Before launch, the final terms should explain how prices, fees, booking fees, currency, and any other costs are presented.

Fjordly shall not present prices, fees or offers in a misleading manner.

6. Availability

The tour pages can show availability status as:

Available

or

Fully booked

Availability may vary between different tours and dates.

A booking should not be considered completed simply because a visitor has viewed a tour or started the booking process.

7. Ordering

Fjordly uses a booking process for tours and travel packages rather than a traditional purchasing process for physical products.

The website’s default order button should therefore appear as “Order Now” instead of “Add to Cart.”

The customer should check the information about the selected tour carefully before making the payment.

8. Secure payment

Ordering and payment pages should use a secure and encrypted connection.

Near the order button, Fjordly should clearly display a “Secure Payment” indicator and, where relevant, information about which payment methods are accepted.

9. Order confirmation

After payment is completed, the customer must:

• Get an instant confirmation page for your order
• Receive an automatic order confirmation by email

The confirmation should contain relevant information about the completed order.

10. Changes and cancellations

Cancellation and refund policies are described separately in Fjordlys’ cancellation and refund policies .

A clear link to these policies should be displayed near the booking button on each individual trip page.

11. Customer Reviews

Fjordly can display reviews from customers.

Where possible, reviews should be linked to verified orders. Customer testimonials and recommendations should be authentic and not fabricated or misleading.

12. Website Content

Fjordly aims to provide genuine, relevant and useful travel information.

The content must not contain misleading or fabricated information, misleading headlines, hidden advertising content or plagiarized material.

13. External information and links

The website may contain links to external sources, websites or third-party services.

When external facts or statistics are used in Fjordly’s editorial content, relevant source links should be provided where appropriate.

14. Changes to the Terms

These terms and conditions may be updated if Fjordlys’ website, booking processes, tours, payment solutions or services change.

The date of last update should always be displayed at the top of this page.

15. Contact

Email:
[email protected]